Merchant Risk Investigator

Job Description


The Risk Investigator is primarily responsible for reviewing and making risk decisions on new merchant portfolios within the scope of his/her authority, analyzing a wide variety of business types, in both card present and not present environments. Monitor merchant deposits. Review fraud and risk exposure. Review financial data in daily merchant reviews. Knowledge of transaction level monitoring, merchant services, credit card processing business and merchant services documentation to identify, analyze, and evaluate risks and compensating factors associated with all investigations.

Will also provide data entry support and quality assurance as necessary for merchant applications and various change requests and updates submitted into the organization. This is a support role of the overall position and will serve in an as-needed basis.


  • Work and manage daily risk queue and transaction level monitoring

  • Provide analytical risk assessments on merchant portfolio decisions

  • Review daily retrieval, chargeback and collections reports

  • Assist in merchant collection efforts to collect any losses experienced by portfolio

  • Analyze a wide variety of business types in multiple credit card processing environments

  • Monitor merchant deposits and ensure merchant activities are in compliance with the merchant agreement

  • Make real-time funding decisions with documentation as to why decisions were made

  • Timely placement of flagged accounts on reserve to mitigate losses

  • Investigate and review high risk merchant accounts and merchant bankruptcy cases

  • Recommend termination of merchants in violation of their merchant agreements.

  • Assist team in maintaining and monitoring the portfolio to identify suspicious merchant activity and mitigate fraudulent behavior and charges

  • Actively monitor account base for compliance including, but not limited to: chargebacks, MATCH reports, and PCI compliance

  • Validate any unusual transactions via invoice requests and/or contacting the card issuing bank.

  • Undertake appropriate investigative efforts to help detect known fraud and risk trends, including high-value and suspicious transactions

  • Assess fraud and credit risk exposure

  • Monitor average ticket/volume, chargeback ratios, authorizations and refunds

  • Speak directly to merchants in regard to risk restrictions and account decisions

  • Resolve and deescalate customer inquiries on merchant accounts

  • Provide analytical feedback for underwriting, customer support, and sales departments

  • Data entry support and quality assurance as necessary for merchant applications and various change requests and updates submitted into the organization

  • Other duties as assigned



  • 2-3 years of experience working within an Risk Investigator role, Merchant Service arena preferred

  • First Data Systems experience and knowledge strongly preferred

  • Client/Customer communication expertise including working with escalated inquiries on risk decisions

  • Experience reviewing and analyzing individual credit reports and company financial data

  • Strong knowledge of payment processing industry requirements (i.e. CNP interchange, fraud tools and checks, recurring payments, etc.)

  • Previous experience in customer support, in the payment processing space preferred

  • Previous data entry experience preferred

  • Strong Knowledge of Payment Processing industry with respect to Visa/MasterCard/Discover/Amex 

  • Proficient at understanding, applying and following all work flow processes

  • Strong computer skills including Microsoft Office Products: Outlook, Word and Excel and Power Point

If you are a highly energetic, passionate person who believes in doing the right thing and building relationships for life, then IB is the culture for you!  Send us your resume today! 

Job Snapshot

  • Employee Type: Full-Time

  • Location: Detroit, MI

  • Job Type: Risk 

  • Experience: 2-3 years / First Data 

Please submit your resume to begin your job search today!

Please submit your current resume and salary history to Once submitted one of our recruiters will contact you to advance with the recruitment process.

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