ISO/Agent Recruiter

Job Description

The ISO Recruiter will be responsible for recruiting, training, motivating, liaising and communicating to all ISO/Sales Agents for the Company’s ISO/Agent Channel ensuring overall growth of the channel for International Bancard.  Managing agents through continuous communication, training, and developing.  In addition, developing partner opportunities with associations and referral partners.  Any means of business development for the revenue team.

ESSENTIAL RESPONSIBILITIES AND DUTIES

  • Onboard agents to our program
     

  • Recruit and train outside agents on our systems
     

  • Educate agents on all products and services
     

  • Motivate outside agents to submit business
     

  • Assist agents with merchant applications and statements
     

  • Develop execution plans and reports related to company products, strategies and partner development processes
     

  • Develop and release announcements
     

  • Liaise with partners, both proactively and reactively
     

  • Liaise with professional industry organizations
     

  • Manage the work of outside partners
     

  • Work within the Partner Relations budgets
     

  • Develop and use metrics to evaluate partner communications programs
     

  • Develop Partner tracking reports
     

  • Use our CRM and educate partners as to their responsibilities in the use of our proprietary software and systems
     

  • Take customer care calls and respond to customers as needed
     

  • Conduct rate review analysis for the customer care team
     

  • Participate in the creation and execution of customer retention and win back activities
     

  • Make customer retention outbound calls
     

Other duties as requested and assigned.

REQUIRED EDUCATION, TRAINING and/or EXPERIENCE

  • Minimum of 4 years related experience in the Merchant Services Partner Relations arena
     

  • Exceptional writing skills, i.e., significant experience writing for executives
     

  • Ability to achieve consensus among an executive team on communications strategies, tactics and materials
     

  • Experience in issues/crisis management
     

  • Agility and flexibility in thinking as well as executing strategies and tasks
     

  • Strong leadership qualities and communication skills
     

  • Solid critical thinking and problem solving abilities
     

  • Entrepreneurial spirit and a passion for supporting and promoting partner relationships
     

  • Proficient at understanding and applying industry-specific card association rules and regulations, Interchange  knowledge, analyzing statements and following all work flow processes
     

  • Strong Knowledge of Payment Processing industry with respect to Visa/MasterCard, other card types and a working knowledge of macro trends and execution of details
     

  • Persistent follow up on partner inquiries, applications, file requirements, statement analysis and all communication commitments
     

  • Full understanding of the workflow and on boarding process from application and file building to basic business due diligence and statement analysis to Merchant activation
     

  • Bachelor’s degree (Preferred)

Job Snapshot

  • Employee Type: Full-Time 

  • Job Type:  Recruiting / Sales 

  • Experience: 4 +  yrs in Merchant Services Partner Relations 

Please submit your resume to begin your job search today!

Please submit your current resume and salary history to careers@intlbancard.com. Once submitted one of our recruiters will contact you to advance with the recruitment process.

© 2019 International Bancard   |   International Bancard is an Equal Opportunity Employer.

To learn more about International Bancard and its services, visit InternationalBancard.com