Implementation Manager

Job Description

JOB SUMMARY:

The Implementation Manager is responsible for the overall process of Account Implementations including but not limited to:  attending Premier Client sales calls from time to time to assist with the Understand, Design, and Implement processes, the joint responsibility of the process and efficiencies of the deployment area, and being a Subject Matter Expert on Terminal/Software related industry requirements. 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Work closely with the Premier Accounts Team and Vice President of Premier Accounts, ensuring needs of merchants for new deployments are handled correctly.

  • Participate in external meetings with strategic partners, VARS, Banks, clients and referral sources as required.

  • Responsible for the overall process of Premier Account Implementations (hardware or software as needed), including but not limited to: Coordinating with Client and Sales partner, ensuring all needed information is obtained, ensuring all hardware/software is tested prior to installation, and Procurement of needed hardware/software.

  • Face to face meetings with clients as required/requested.

  • Conduct extensive research and follow-up on concerns raised by Premier customers.

  • Ongoing mentoring, support, and training of the Deployment team in conjunction with Technical Support manager.

  • Oversee the process and efficiencies of the deployment area. Creating processes, FAQ guides, policies, etc. as deemed appropriate or necessary.

  • Manage and Maintain systems that allow smooth functionality for the operations and sales group for deployments, downloads, installs etc. Including but not limited to the download server, software upgrades, etc.

  • Responsible for the management and communication of all terminal product data to all team members as needed.

  • Become a Subject Matter Expert on Terminal/Software related Industry Requirements including but not limited to: EMV, Terminal Certification, Front-end matrices, etc.

  • Assist in escalated merchant deployment needs, ensuring the best results and satisfaction

  • Work effectively with executive and management teams to ensure consistent execution of corporate strategy and to support an atmosphere of teamwork at all times.

  • Drive Process Improvements finding root causes of issues; developing and deploying new and/or improved policies and procedures that drive positive change.

  • Provide weekly, monthly and quarterly reporting to VP of Operations regarding status of areas of responsibility.

  • Ensure adherence to company policies and procedures, including attendance, by leading by example.

  • Maintains and updates contact information in our proprietary Customer Relationship Management system, Passport, daily, on clients.

  • Employee must comply with all International Bancard Merchant Program Standards, Reporting, Card Issuing Bank Rules and Merchant Service Level Agreements.

  • Other duties as requested and assigned.

 

REQUIRED EDUCATION, TRAINING and/or EXPERIENCE:

  1. A minimum of 5-7 years payment processing industry experience required.

  2. Bachelor’s degree preferred.

  3. Proficient computer skills including Microsoft Office Products: Word, Excel, and Power Point

If you are a highly energetic, passionate person who believes in doing the right thing and building relationships for life, then IB is the culture for you!  Send us your resume today! 

Job Snapshot

  • Employee Type: Full-Time

  • Location: Detroit, MI

  • Experience: 5-7 years 

Please submit your resume to begin your job search today!

Please submit your current resume and salary history to careers@intlbancard.com. Once submitted one of our recruiters will contact you to advance with the recruitment process.

© 2019 International Bancard   |   International Bancard is an Equal Opportunity Employer.

To learn more about International Bancard and its services, visit InternationalBancard.com