Bi-Lingual Sales

Support Representative

Job Description

¿Tienes una pasión por ayudar a los demás? ¿Es técnicamente experto? ¿Es fluido en inglés y en Español? Si es así, queremos hablar con usted!

The Bi-lingual Sales Support Representative will provide overall customer service, technical and sales support for all Spanish speaking International Bancard clients, ISO Agents, inside and outside of the organization with a very positive and upbeat attitude. The primary responsibilities include: technical support, agent on-boarding and support, billing inquiries, general account inquiries, account changes, third party additions, funding related questions and Inbound & outbound calls regarding sales opportunities. Ability to drive to cross train into all operational support areas.

As a technical support team member, a typical day will include the following:

  • Point of Contact for all active outside ISO agents with a focus on those that are Spanish speaking.

  • Answer inbound calls from customers in a high call volume environment with a positive and upbeat commitment.

  • Make outbound calls to assist our customers’ needs.

  • Assist our customers in making service changes as needed. Adding, removing services, changing deposit accounts, name changes, etc.

  • Discuss statements, rates, deposits and other elements of accounts.

  • Assist with ordering supplies & equipment.

  • Provide both verbal and written technical support to end users, sales representatives.

 

This job might be for you if:

  • Are Fluent in writing and speaking Spanish and English

  • Have an IT/Customer Service background

  • Good attendance record

  • Have call center and/or customer service  excellence experience

  • Are team oriented

  • Are self-motivated

  • Are flexible

  • Are supportive

  • Have thick skin

 

To land this gig, we’d like you to have both IT and customer service experience.  We value our clients and take pride in the level of service we provide them with.  We strongly believe that it’s not just the first impression that counts, but all impressions: their success is our success.  If you value people as much as we do and are motivated and driven to be the best at everything you do then International Bancard is looking for YOU!

Candidates should only apply if they are fluent in English and Spanish, enjoy working in a fast paced environment, can keep a positive/collaborative upbeat attitude, and want to drive the organization forward.  Candidate must also be able to work the hours required, 9 a.m. - 6 p.m. and be willing to work in Downtown Detroit.

Job Snapshot

  • Employee Type: Full-Time 

  • Location: Detroit

  • Job Type: Customer Service/Technical Support

  • Experience: Fluent in Spanish

Please submit your resume to begin your job search today!

Please submit your current resume and salary history to careers@intlbancard.com. Once submitted one of our recruiters will contact you to advance with the recruitment process.

© 2019 International Bancard   |   International Bancard is an Equal Opportunity Employer.

To learn more about International Bancard and its services, visit InternationalBancard.com